The main challenges facing organizations today on their path to growth are complex technologies and a rapidly evolving business environment due to high customer churn, rapidly changing technology, rising customer expectations, and the high cost of operations. With customers today expecting high service quality, innovative products and services, and competitive pricing it becomes imperative for organizations to focus on enhancing user experience, controlling costs, driving innovation, delivering high level of service and technical support. The need to achieve operational excellence irrespective of the organization sizes while maximizing efficiency to enable technology enabled business transformation is paramount. Consequently there is a pronounced need to understand the complexities of the IT environment and ensure that the technology is in line with your business objectives.

When there is a pronounced need to understand the complexities of the IT environment and ensure that the technology is in line with your business objectives Product Support Services ensure consistent functioning of IT systems through hardware maintenance, software support, and solutions that create agile technologies that can service changing demands in a dynamic environment. Cystems Logic Product Support Services ensures that you are always getting the best from our product along with best-in-class IT infrastructure support, high quality technical support with access to certified skilled expertise, secure processes and innovative technology support solutions.

From providing adequate training to supporting you with exemplary customer service, Cystems Logic ensures that you realize the full potential of the product that you have invested in. Our support services cover a broad range of products including Cystems Logic and Partner branded hardware and software products as well as Cystems Logic IT Infrastructures. Our methodologies evolve with your unique business needs and reduce your time and efforts on periodic maintenance chores thereby enabling you to concentrate on your key strategic initiatives for business growth, thereby providing following support services:

  • Application Customization
  • Product Customization
  • Change Request
  • Application Enhancement
Application Customization

Cystems Logic works closely with its customers to develop and customize applications that provide strategic benefits and advantage including business differentiation, improved time to market and increased flexibility. Through our custom applications practice we can help you build mission-critical and complex applications that address your unique business requirements and bring individualized process innovation to market.

The key features of our Application Customization services include:
  • Implementation and Integration of new features
  • Feature Modifications
  • Architecture improvements
  • Functionality enhancements
  • Performance Optimization
  • Localization
Product Customization

Development of innovative products while adapting to new technology trends and introducing them within shorter time frames is crucial for organizations in today’s competitive world. The need for rapid evaluation of product designs through virtual prototyping while adhering to regulatory requirements and industry standards is of paramount importance for businesses to excel. Cystems Logic with its exemplary Product Customization Services aids organizations in complete product development lifecycle, from ideation through design to manufacturing and production across various industries. We ensure improved innovation with enhanced product performance and functionalities.

Application Enhancement

Application Enhancement is no doubt a crucial part in any organization as the business needs change continuously & thus the application needs to be continuously updated. Cystems Logic Application Enhancement Service is a complete solution for maintaining, enhancing and protecting the value of your Application assets that span across technologies, platforms and frameworks and make IT applications and systems perform at peak efficiency.

Our software maintenance and enhancement services include:
  • Roadmap Planning
  • Enhancements & New Releases
  • Platform Version Tolerance
  • Application Performance Tuning
  • Bug Fixes & Hot Fix releases
Change Request Management

The Information Technology Infrastructure Library (ITIL) provides a set of best practices for change management that makes it easier for IT professionals to roll out and prioritize changes efficiently, without negatively impacting customers or agreed-upon service levels. Cystems Logic enables your company to manage change with precision and predictability to help realize measurable, positive business outcomes. Our change management approach is customized to the nature of the project and the prevailing organizational context.

Business benefit from Cystems Logic Product Support Services:
  • Improved innovation and product management and continuous support
  • High quality, robust maintenance & enhancement services
  • Frequent & regular modifications as per the changing business dynamics
  • Application Performance Tuning
  • Shorter product development lifecycles
  • Better global and local reach

Cystems Logic ensures that you realize the full potential of the product that you have invested in. Services offered include Online Technical Team Support, Online Self Assisted Support and Offline Support. Services provided include Help Desk Services, Change Management Services, Extension Development Support and Peak Period Support. Additionally, Cystems Logic provides administration support, supplemental helpdesk services, besides supporting upgrades and new releases.

Cystems Logic follows a methodological approach throughout the Product Support Services lifecycle with active consultation and due cognizance of your business drivers in order to determine, design and deliver best fit application enhancements.